Chosen with care. Returned with ease.
We want you to feel certain about your piece. If a ready-to-ship piece isn't quite right, here is exactly how a return works.
The short version
- Seven days from delivery to let us know you'd like to return a ready-to-ship piece.
- A light try-on at home is completely fine — we only ask that the piece shows no signs of wear, styling, cutting, or washing.
- Return shipping is arranged by you, at your cost. We recommend a tracked, insured service for these pieces.
- Once the piece arrives back in its original condition, we refund your order in full to your original payment method.
What can be returned
Any piece from our Ready-to-Ship collection may be returned within seven days of delivery. Please keep the original packaging and include any grips, liners, or accessories that arrived with the piece.
To begin a return, simply email us at hello@manewigco.com with your order number and a line or two about what didn't work. We'll confirm the details and where to send the piece.
What is final sale
Pieces designed through a custom consultation are made to your measurements, color, and specifications, for you alone — they cannot be returned or exchanged. This is why we take such care with the consultation, measuring, and video appointment before a single hair is ordered.
Pieces that show signs of wear, styling, cutting, washing, or alteration cannot be accepted for return.
Exchanges
If you'd prefer to exchange a ready-to-ship piece for another, we're glad to help — reach out within the same seven-day window and we'll guide you through it the same way as a return.
A note on fit
If you're unsure about sizing or shade before ordering, a 30-minute consultation is the surest way to get it right the first time — and it's free.